Blow-You-Away Service? Believe It.

I’m a nut about good customer service.  I strongly recommend 1st Choice AMS, the great people at Jimmy Johns on Alpine Hwy in Lehi, and now I have a new fave as well.

My good friend Jonathan and I went to lunch today and chose the American Fork Olive Garden as our spot.  There’s a story behind that.  But one thing at a time.

We got there, got right in, had to wait maybe ten seconds, and our cheerful waitress Laura showed up and gave us a thorough rundown of the menu.  Mentioned some new stuff there.  Pointed out a couple things.  She was professional.  We ordered the soup, salad and breadsticks, which is what I go there for, and Jonathan got the spinach-artichoke dip as well.  She told us it would be about 7 minutes, and asked if we wanted our other stuff first.  We did.

She was back in about 2 minutes with the other stuff.  Cheese on top?  Don’t mind if I do.  I love the Toscana, and Jonathan is into the Gnocchi, so we munched on that and the breadsticks and generally, Laura was right on top of us the whole time.  She was within one minute of her prediction on the dip, too.  Which was also excellent.

We were never without breadsticks – one of my pet peeves about Olive Garden is that I run through the breadsticks too fast.  Not too fast for Laura, apparently.  Clearly, it was not her first day on the job, but she also went out of her way to make sure we were having a good time.  And we told her we noticed that.  We like to do that; I believe that if you praise something, you get more of it, and if you criticize something, you get less of it, generally speaking.  So we told her she was doing a great job, because she was.

Then we get the bill.  And inside it is this:

Okay, NOW I’m going to have to see the manager, who was Darren today, and tell him how impressed I am with Laura (and, frankly, I shouldn’t forget Colleen, either), and that she’s underpaid.  So he comes out, and we chat, and he tells us she’s getting free dessert for making us so pleased.  We part amiably, then Jonathan pulls out two gift cards to pay.

“Know where I got these?” he asked me.

“No,” I said.

“From right here,” he said.

This Olive Garden was hit by a car just last Friday.  It went through the wall into the bathrooms and could have seriously injured a huge number of people (fortunately, it didn’t).  Of course, the restaurant was then closed for repairs.  But during the closed period, while they were furiously rebuilding, anyone that came to Olive Garden to eat, and had to be turned away, was met in the parking lot by the waitstaff, who thanked everyone graciously for coming, then gave them gift cards to let them know how much the restaurant appreciated them coming there, even if they couldn’t now get a meal.  I bet the restaurant even paid the staff to be there, which is a huge deal for many of them.

Unbelievable.  Service like this, appreciation like this, even the very tiny act of giving the waitstaff little cards on which they could write thank-you notes to the patrons are signs of a truly exceptional business.  Everyone there deserves applause, and a great share of our patronage now and into the future.

Go see for yourself.

65 Responses to “Blow-You-Away Service? Believe It.”

  • When I worked at Great Harvest we had a cork board int he office where we all wrote notes to each other praising good work, help, whatever we thought of. At the end of the month they drew a “Way To Go” and both the giver and receiver got … actually I don’t remember what the prize was. But that board was always full.

  • superbeets says:

    This information is priceless. Where can I find out more?|

  • I really wanted to post a message to be able to appreciate you for the magnificent ways you are placing on this website. My incredibly long internet look up has now been recognized with professional suggestions to go over with my family and friends. I ‘d state that that many of us readers are quite fortunate to live in a good community with very many outstanding professionals with great solutions. I feel quite lucky to have seen your entire web pages and look forward to plenty of more amazing minutes reading here. Thanks a lot once again for everything.

  • bape hoodie says:

    I together with my pals have already been taking note of the good tips located on your website and quickly got an awful feeling I had not thanked the blog owner for those secrets. My men are already for that reason excited to read all of them and have in effect really been taking pleasure in them. Appreciation for turning out to be quite considerate and for finding these kinds of fantastic guides most people are really wanting to discover. Our own sincere apologies for not saying thanks to earlier.

  • Thanks a lot for providing individuals with an extremely breathtaking chance to read critical reviews from here. It really is very brilliant and jam-packed with a lot of fun for me and my office colleagues to visit your website not less than thrice per week to see the latest secrets you will have. And of course, I’m also usually astounded with all the eye-popping points served by you. Selected 3 ideas on this page are particularly the most efficient we have ever had.

  • I wanted to put you the tiny word to be able to say thanks a lot the moment again regarding the extraordinary information you have shared on this page. This is seriously generous with you to offer publicly what a number of people would’ve advertised as an e book to help make some profit for their own end, primarily given that you might have tried it in case you wanted. These suggestions additionally served to be a great way to fully grasp other people online have the same interest just as my very own to realize great deal more pertaining to this issue. I know there are many more pleasant times in the future for many who scan your blog.

  • yeezy says:

    My wife and i felt satisfied Emmanuel could do his inquiry by way of the precious recommendations he came across when using the weblog. It’s not at all simplistic to just happen to be offering ideas which a number of people could have been making money from. So we discover we’ve got you to thank for this. All the illustrations you made, the easy web site navigation, the relationships you help to instill – it’s mostly terrific, and it’s really making our son in addition to us feel that this theme is brilliant, and that is pretty fundamental. Thanks for all!

  • I’m also writing to make you understand of the superb discovery my friend’s daughter gained reading yuor web blog. She noticed several pieces, not to mention what it is like to possess an amazing teaching spirit to let the rest with no trouble learn specified impossible issues. You actually did more than her desires. I appreciate you for delivering the valuable, safe, revealing not to mention fun guidance on your topic to Tanya.

  • I and my guys were taking note of the excellent key points on your web page and instantly came up with a terrible suspicion I never expressed respect to the web site owner for them. The women were definitely for this reason happy to study all of them and have without a doubt been enjoying them. Many thanks for turning out to be so considerate and then for pick out certain impressive subjects millions of individuals are really needing to discover. My personal sincere apologies for not expressing gratitude to earlier.

  • jordan shoes says:

    My wife and i ended up being lucky that Michael managed to complete his investigation using the precious recommendations he obtained out of your web page. It is now and again perplexing to simply possibly be giving away strategies the rest could have been trying to sell. And we also take into account we now have you to thank for this. The main illustrations you’ve made, the easy site navigation, the relationships you will make it possible to instill – it is all superb, and it’s assisting our son and our family believe that the content is exciting, and that is unbelievably indispensable. Thanks for the whole thing!

  • I am commenting to make you be aware of of the notable discovery my cousin’s princess undergone studying your webblog. She came to understand a wide variety of issues, with the inclusion of what it is like to have an excellent helping nature to have other people just completely grasp various tortuous subject matter. You undoubtedly surpassed her expected results. Thank you for showing those necessary, trusted, informative as well as cool guidance on this topic to Janet.

  • kd shoes says:

    I’m also writing to make you understand what a remarkable encounter my daughter experienced reading through your site. She came to understand such a lot of details, including how it is like to have an amazing helping heart to get certain people clearly understand specific tortuous issues. You truly exceeded visitors’ expected results. Thanks for rendering those warm and helpful, healthy, educational and even unique guidance on this topic to Gloria.

  • Ozmmde says:

    help with term paper http://essay2y.com/ buy an assignment Limezs ualahc

  • I wanted to post you this bit of observation to help give thanks as before for the extraordinary things you’ve provided above. It has been certainly tremendously generous with people like you to deliver publicly all that numerous people could possibly have marketed as an electronic book to help make some profit for their own end, precisely now that you might well have done it if you decided. These thoughts as well acted to be a easy way to understand that someone else have a similar keenness just like my very own to grasp a good deal more on the subject of this matter. Certainly there are some more pleasurable occasions up front for many who view your site.

  • Thanks for all of your work on this site. My daughter takes pleasure in making time for investigation and it is easy to see why. My spouse and i notice all concerning the powerful method you produce vital guides on the blog and welcome contribution from other ones on this concern plus our own simple princess is undoubtedly learning a lot of things. Have fun with the remaining portion of the year. You are conducting a good job.

  • lebron 18 says:

    I simply wanted to write a brief remark in order to say thanks to you for the superb suggestions you are placing here. My incredibly long internet lookup has finally been honored with reliable content to share with my family. I would claim that we website visitors actually are very much fortunate to live in a fine network with so many brilliant individuals with very helpful guidelines. I feel very much privileged to have encountered the web pages and look forward to tons of more exciting moments reading here. Thanks a lot once again for a lot of things.

  • I intended to put you that little bit of remark to be able to give thanks yet again considering the wonderful tactics you have discussed at this time. It was quite seriously generous with people like you to grant extensively all that a lot of people would have distributed as an ebook to help make some bucks for themselves, mostly considering the fact that you could possibly have tried it in case you wanted. These inspiring ideas in addition acted to be the fantastic way to recognize that the rest have the identical interest like my very own to see a lot more with respect to this matter. I am certain there are a lot more enjoyable occasions ahead for many who see your blog post.

  • I’m also commenting to make you understand of the remarkable encounter my cousin’s girl encountered visiting your web page. She mastered plenty of issues, not to mention what it is like to have a marvelous coaching nature to let the others with no trouble completely grasp some grueling issues. You undoubtedly did more than our expected results. Thanks for displaying the warm and helpful, safe, educational and in addition fun guidance on the topic to Kate.

  • Ejcayy says:

    write papers online http://essaynyc.com/ essays help Odvoxw cqxsth

  • Rjoseg says:

    order essays online http://essayhhelp.com/ research paper assistance Mnllnd snmhpp

  • Psotde says:

    buy clarinex fir sale http://allergicpls.com/ purchase term paper Kjgyld gkwzpi

  • Aeemtj says:

    order salmeterol online http://allergicxl.com/ help with essay writing Qpcwpz rqwfxm

  • Jzmuee says:

    buy antibiotics for uti http://antibioticpl.com/ purchase essays online Kmjadz xikrbf

  • Myahsv says:

    buy antibiotics for gum disease online http://antibioticxp.com/ academic writing article Puqhkr xgcair

  • curry 6 says:

    My husband and i ended up being very ecstatic Chris managed to finish up his homework from the ideas he grabbed out of the weblog. It’s not at all simplistic just to continually be making a gift of guidelines that people today have been trying to sell. And we also understand we need the website owner to be grateful to for this. Those explanations you made, the simple site menu, the relationships you help to foster – it’s mostly remarkable, and it’s letting our son and the family recognize that this idea is cool, and that is wonderfully important. Thank you for the whole lot!

  • I and also my friends came examining the nice strategies from your web page and so then got a horrible feeling I had not thanked the site owner for those techniques. My men came certainly glad to learn all of them and have in fact been using those things. We appreciate you truly being really kind as well as for using variety of high-quality subject areas millions of individuals are really desirous to learn about. My personal sincere apologies for not expressing gratitude to earlier.

  • Hrgxwa says:

    natural antibiotics for humans http://antibiopll.com/ letter editing Idkeik iwjoar

  • I definitely wanted to develop a small comment to express gratitude to you for those lovely strategies you are placing on this website. My extended internet investigation has at the end of the day been recognized with sensible facts and techniques to share with my family members. I ‘d express that most of us readers actually are really lucky to exist in a notable website with so many special individuals with very helpful advice. I feel pretty privileged to have seen the web page and look forward to some more enjoyable moments reading here. Thanks a lot once more for all the details.

  • moncler says:

    Thank you a lot for providing individuals with remarkably breathtaking chance to read in detail from this website. It’s always very amazing plus jam-packed with a great time for me and my office colleagues to visit your site the equivalent of three times per week to read through the latest secrets you have. And of course, I’m also certainly fascinated with all the effective thoughts you give. Selected 3 points in this post are particularly the very best I’ve had.

  • Ubpbxj says:

    cheap erectile dysfunction pills online http://pllsed.com/ purchase essays Wtzjlg xibfck

  • Ykkxzf says:

    ed medications online http://strongplled.com/ teach me how to write an essay Ypgmdg oblrpg

  • Fpdnru says:

    perscription drugs from canada http://phapll.com/ paper writing online Oaaqub fjvecf

  • Pxoobc says:

    walmart pharmacy http://strongpha.com/ essays writing Ftpgmy vfswhu

  • lebron shoes says:

    I truly wanted to compose a simple message to be able to thank you for some of the magnificent information you are sharing here. My time intensive internet look up has at the end of the day been compensated with extremely good information to exchange with my co-workers. I ‘d assume that many of us site visitors are truly lucky to be in a wonderful network with so many lovely people with beneficial hints. I feel really fortunate to have used your site and look forward to so many more excellent times reading here. Thanks a lot once more for a lot of things.

  • lebron 18 says:

    Thanks so much for providing individuals with such a terrific opportunity to check tips from this site. It can be so ideal and stuffed with fun for me and my office peers to search your site not less than 3 times in a week to read through the fresh items you have. Of course, we are certainly contented considering the breathtaking solutions you serve. Certain 3 points in this post are indeed the very best we have ever had.

  • I together with my pals were actually checking out the excellent helpful hints on the blog and so all of the sudden got an awful feeling I had not thanked the site owner for those tips. Most of the boys came happy to learn them and now have actually been tapping into them. I appreciate you for getting indeed kind and for pick out such very good guides millions of individuals are really desperate to discover. My sincere apologies for not saying thanks to sooner.

  • Pbisdl says:

    buy assignments http://payxessays.com/ buy term papers online Yappbr iwsjpi

  • Szychv says:

    order research paper http://writexessays.com/ assignment writing services Hnlwhe clplbm

  • Yhrzwd says:

    order cipro http://abiotab.com/ thesis writer Mleaat mdwmlh

  • kobe says:

    I wish to point out my passion for your kindness supporting visitors who really need help on the topic. Your special commitment to passing the solution all-around turned out to be wonderfully useful and have continuously permitted guys much like me to get to their goals. Your entire helpful hints and tips can mean this much to me and especially to my office colleagues. Best wishes; from all of us.

  • I needed to put you the very little remark to be able to give many thanks the moment again considering the awesome pointers you’ve discussed on this website. It has been so generous with you to supply freely all a few individuals might have sold for an ebook to help make some profit for themselves, especially considering the fact that you could have done it if you desired. The basics also acted to be a great way to understand that other people online have the identical dream similar to mine to grasp great deal more with regards to this condition. I’m certain there are a lot more pleasurable times ahead for individuals who take a look at your blog.

  • My husband and i were so excited that Jordan managed to carry out his web research with the precious recommendations he got from your own web pages. It is now and again perplexing to just possibly be giving freely guidelines that a number of people may have been making money from. We see we have you to thank for that. The most important explanations you’ve made, the easy web site menu, the friendships you assist to engender – it is all great, and it’s letting our son and us reason why this content is exciting, which is seriously fundamental. Thanks for the whole thing!

  • I happen to be writing to let you understand what a remarkable experience my friend’s girl undergone reading through yuor web blog. She came to find a lot of details, most notably what it is like to possess an incredible teaching character to have most people without problems understand a variety of specialized subject matter. You actually exceeded readers’ expectations. Many thanks for providing such great, trustworthy, edifying and even cool thoughts on the topic to Julie.

  • I wanted to create you the little remark to be able to thank you so much as before about the stunning opinions you have documented on this site. It is simply extremely generous with you to grant openly what exactly many individuals would’ve sold for an electronic book to get some money for themselves, especially considering the fact that you might have done it in case you considered necessary. The suggestions additionally served to become good way to be sure that other people online have the same dream similar to mine to know the truth lots more with regards to this matter. I know there are lots of more fun sessions up front for people who look over your blog.

  • jordan 13 says:

    I needed to put you the little bit of note in order to say thanks over again for your marvelous advice you have documented above. It was really remarkably open-handed of you giving publicly exactly what a lot of people could possibly have supplied for an ebook to make some money for themselves, certainly seeing that you might have tried it in case you wanted. The strategies also served to be a easy way to recognize that most people have the identical desire the same as mine to grasp very much more pertaining to this condition. I’m certain there are several more pleasant sessions up front for individuals that read through your site.

  • yeezy says:

    I intended to create you one little bit of note to give many thanks again for the lovely secrets you’ve documented above. It’s really strangely generous with people like you to convey openly all that most of us would’ve offered for sale for an e book to help make some cash for their own end, notably now that you could have done it in the event you decided. The pointers in addition served as a easy way to be aware that other people online have similar fervor the same as my very own to grasp way more when considering this condition. I am certain there are some more pleasant situations ahead for individuals that take a look at your blog.

  • kyrie 6 says:

    I and my pals ended up reading the nice ideas found on your web page and then all of a sudden I got a horrible suspicion I never thanked the website owner for those strategies. All of the ladies are actually for that reason warmed to learn them and already have clearly been making the most of these things. I appreciate you for actually being very accommodating and then for picking out this sort of decent useful guides millions of individuals are really desirous to be aware of. My very own honest regret for not saying thanks to earlier.

  • Lafwmj says:

    help writing paper http://essaywrw.com/ academic writing uk Vfpdkr yoqkhe

  • Uyukul says:

    order an essay online http://wrtessay.com/ buy a dissertation Ucllsv survjm

  • Boyxpe says:

    casinos online http://cacinowina.com/ real money online casinos usa Wrfjru ijqpuv

  • I am just commenting to let you know what a nice experience my child undergone viewing your web page. She discovered several details, which included what it’s like to possess an incredible teaching style to get other folks easily thoroughly grasp selected specialized subject matter. You undoubtedly exceeded our desires. Thanks for coming up with such beneficial, trustworthy, edifying and also fun thoughts on this topic to Emily.

  • I truly wanted to send a remark to say thanks to you for all of the fantastic ideas you are showing at this site. My time intensive internet lookup has at the end been recognized with useful content to exchange with my pals. I would express that we site visitors actually are very endowed to live in a really good website with very many marvellous people with great basics. I feel very much privileged to have seen your site and look forward to so many more entertaining times reading here. Thanks once again for all the details.

  • Dncwbd says:

    doubleu casino http://cacinobz.com/ slot games Zbrtja ysdbvd

  • Nfoiir says:

    pay for a research paper http://boessay.com/ write paper online Hfadrx jwaprn

  • Bszgoa says:

    buy assignments http://geivermectin.com/ write me a paper Bpsboa aivehk

  • Kylohq says:

    pay for assignments http://ivermectinpls.com/ online assignment writer Pieigc eebefm

  • Thank you so much for providing individuals with an extremely brilliant opportunity to read articles and blog posts from here. It’s usually so awesome and as well , jam-packed with fun for me personally and my office fellow workers to search your website particularly three times in a week to learn the newest tips you have got. And indeed, I’m just usually astounded concerning the splendid suggestions you give. Selected 1 tips in this article are absolutely the finest I have ever had.

  • off white says:

    I not to mention my friends have already been following the excellent tips on your web blog and then immediately got a terrible feeling I had not expressed respect to the site owner for those secrets. These women appeared to be certainly thrilled to read all of them and now have simply been enjoying those things. Thanks for truly being well accommodating as well as for having these kinds of exceptional themes millions of individuals are really desirous to know about. My very own sincere regret for not expressing appreciation to sooner.

  • Sqtxbo says:

    ivermectin price usa – stromectol 3 mg tablet stromectol south africa

  • Obqddh says:

    generic stromectol online – http://stromectopl.com/ ivermectin

  • hermes belts says:

    I wish to convey my gratitude for your kindness giving support to men who really want assistance with this one issue. Your personal commitment to getting the solution up and down appeared to be really powerful and have frequently encouraged men and women much like me to achieve their ambitions. Your entire warm and friendly information can mean a whole lot a person like me and further more to my peers. Thanks a ton; from each one of us.

  • I and my friends ended up looking through the nice information and facts from the website while before long came up with a terrible feeling I had not thanked the website owner for those secrets. The boys appeared to be for that reason happy to read all of them and have definitely been taking advantage of them. Appreciation for getting very thoughtful as well as for deciding on varieties of smart information millions of individuals are really desirous to learn about. My sincere apologies for not expressing appreciation to earlier.

  • jordan shoes says:

    I wish to express my appreciation for your kind-heartedness in support of people who must have help with your field. Your real commitment to getting the message all around ended up being extremely good and has without exception allowed those just like me to achieve their pursuits. The useful key points implies this much to me and extremely more to my fellow workers. Best wishes; from each one of us.

  • yeezy shoes says:

    I just wanted to write a quick word to be able to say thanks to you for the amazing recommendations you are placing at this website. My long internet research has finally been paid with excellent strategies to exchange with my co-workers. I ‘d tell you that most of us readers are unequivocally fortunate to be in a fine place with so many wonderful professionals with interesting hints. I feel somewhat privileged to have encountered the webpages and look forward to some more entertaining times reading here. Thanks a lot once more for a lot of things.

  • Rzeflp says:

    medication for ed dysfunction – roman ed pills what are ed drugs

Leave a Reply for paul george shoes