Posted on Tuesday, 12th May 2009 by chrisjones

I do, seriously, love Twitter. One of the things I love about it is the ability to monitor the conversation about my company, and respond quickly when someone has a problem.  Okay, not MY company, because frankly, nobody on Twitter is talking about us.  But my industry, yes.  There is a LOT of complaining going [...]

Tags: service, Twitter, utah broker, utah mortgage, utah mortgage rates
Posted in Blog & News | Comments (2)

Posted on Monday, 30th March 2009 by chrisjones

In sales, there’s the familiar phrase, “if you want to stay in business, you have to underpromise and overdeliver.”  Every time this is trotted out at a sales conference, all the bobbleheads nod as if this were profound and critically important. I think it’s stupid. There are lots of reasons for this, but I’ll start [...]

Tags: casting my bread, service
Posted in Blog & News, General | Comments (7)